By ordering from Me & Max you are supporting a small independent business, and we are truly grateful for your order. We make every item to order so please allow up to 14 working days for your order to arrive. Once your order is ready to ship, we will contact you to let you know it’s on the way. All our items are sent via UK Royal Mail service, current prices are as follows
Postage & Package
Orders up to the value of £60: Royal Mail £2.90
Orders over the value of £60: Free postage
Royal Mail £5.80
Rest of the world
Royal Mail £8.70
We offer refunds and exchanges within 14 days of you receiving your order. If it has been longer than 14 days since you received your order, unfortunately we cannot offer a refund or exchange. We can only accept returns that have clearly not been used and are returned to us in perfect condition. If returned items show signs of wear or washing, we cannot offer a refund or exchange. We will also not be able to send these items back to you unless you pay the postage costs.
If you require an exchange, we will do our best to accommodate your request, however we cannot guarantee that your required size will be available.
To return an item, please contact us and provide your original order reference as well as clearly stating whether you would like an exchange or refund. For exchanges please state clearly the revised size you require. When returning goods, please ensure you obtain a proof of postage for your return, we cannot be held accountable for items that do not arrive. It is your responsibility to cover the cost of return postage.